You get direct access to me—not a call center or ticket system. I know your business personally and respond immediately, whether you're across town or across the globe. Plus, I consolidate enterprise-grade tools (BeyondTrust, Avast Business, 24/7 monitoring) into one affordable relationship, so you don't manage multiple vendors.

Yes. Technology issues don't wait for business hours, and neither do I. Whether it's 2 PM or 2 AM, whether you're in New York or anywhere in the world, you can reach me directly for immediate remote assistance.

I focus on construction contractors, non-profit and church organizations, and pre-school education providers globally. My background as a union electrician gives me firsthand insight into construction workflows, and I understand the unique compliance and operational needs of non-profits and pre-schools. Remote support is available worldwide; on-site service is available in Central New York and select regions.

Most issues are resolved immediately or within minutes using secure remote access tools, no matter where you're located. With proactive monitoring, I often fix problems before you even notice them—like printer failures, server lag, or connectivity drops detected through real-time SNMP alerts.

Every business has unique IT needs, so I provide custom quotes tailored to your specific requirements. Managed IT services typically range from $25 to $75 per machine per month, depending on the services and level of support you need. Personal IT assistance is offered at a flat rate based on your individual needs.

After our initial consultation, I'll send you a detailed proposal. Once you approve and sign the quote, I'll provide a secure payment link. We offer a money-back guarantee and accept multiple payment methods including credit cards, ACH, checks, purchase orders, and cryptocurrency. Full payment is required upfront to begin service, though other arrangements can be made if needed.

We also take on a limited number of pro-bono clients in the non-profit and pre-school sectors each year, and offer special pricing for seniors. Contact me to discuss your specific situation.